择影支持 · Zeying support

Zeying support Contact 周郑文 at colinzw@gmail.com. Include the app version/build, macOS version, Mac chip and steps that reproduce the issue. About Zeying shows the app identity. Redact private photos, names, paths and contacts from screenshots. Do not send an entire photo library, private session directory or Apple password.

Getting started: Start a new session from the home screen and choose a year, month and date range. Narrow the range if quick filtering exceeds 500 photos. Marking vs deletion: Marking does not immediately delete. Review each candidate, inspect the exact list and explicitly confirm before the app requests system deletion. Continuing: Use the current session's continuation action. Save and pause before starting a different task. Language: Settings → Language offers Follow System, 简体中文 and English. Save your session, quit normally and reopen. macOS controls system dialog language. Internet: iCloud images may be downloaded; photo location details may use Apple's place-name lookup. Image analysis runs on the Mac. Permissions: Check Photos in macOS System Settings → Privacy & Security. Deletion requires full Photos access. Support cannot grant permission for you. Unverified result: Inspect Apple Photos before further action. The app does not automatically retry an uncertain deletion. Recovery: Apple Photos manages Recently Deleted and eligibility/deadlines. Zeying cannot guarantee recovery and does not empty Recently Deleted. Older records: Use the existing Import previous session records action to select, inspect and explicitly confirm an import into an empty destination. Existing records are not overwritten. Old deletion decisions need review again; reopen after import. Do not replace the app container manually. Removing local data: Uninstalling may leave records, caches or preferences. There is currently no erase-all-data action. Save/back up first and ask support for version-specific instructions; do not send your full private records. Purchases/refunds: Planned Mac App Store one-time paid download, US$9.99 base price. Local prices follow the actual store display. Purchases and refunds use applicable Apple processes; refunds are not guaranteed. Response time: No fixed response time has been announced.

择影支持 使用择影遇到问题，可以通过 colinzw@gmail.com 联系 周郑文。 请说明 App 版本和构建号、macOS 版本、Mac 芯片，以及问题发生前的步骤。关于择影窗口可查看版本／构建信息。截图先遮住姓名、路径、联系方式和私人照片；不要发送整个图库、私有整理目录或 Apple 密码。

常见问题 怎样开始？在首页开始新整理，选择年、月及日期范围，再运行快速筛选。超过 500 张时缩小日期范围。 标记待删除会立即删除吗？不会。需要逐张复核、核对具体清单和明确确认，才会请求系统删除。 如何继续？使用首页当前整理的继续入口。开始新任务前按提示保存并暂停当前任务。 怎样切换语言？设置→语言，选择跟随系统、简体中文或 English。先保存当前整理，正常退出并重开生效。macOS 控制系统弹框语言。 为什么需要联网？iCloud 照片可能需要下载；带位置照片的详情可能调用 Apple 服务查询地名。分析本身在 Mac 上进行。 没有照片访问权限怎么办？在 macOS 系统设置的隐私与安全性→照片中检查授权。删除需要完整权限。支持不能替你授予权限。 删除结果未确认怎么办？先核对 Apple 照片中的实际状态；应用不会自动重试。不要为“试一下”反复确认同一批。 能恢复照片吗？Apple 照片的最近删除管理恢复及期限，可能受图库和系统状态限制；择影不保证恢复，不清空最近删除。 怎样处理旧记录？仅通过应用已有的“导入旧整理记录”操作自行选择旧 Private 文件夹、检查并确认。目标已有记录时不覆盖；旧待删除决定需重新复核，导入后重开。不要手动覆盖当前容器。 卸载会清除记录吗？不保证。本机记录、缓存或偏好可能保留；当前没有一键清除所有数据功能。需要清理时先保存／备份，再向支持确认适合当前版本的步骤。支持不得远程索取完整私有记录。 购买和退款：计划通过 Mac App Store 一次付费下载，基准 US$9.99；非美元价格以商店实际显示为准。购买与退款由 Apple 的适用流程处理，不保证退款。 响应时间：尚未公布固定回复时间。